Privacy Policy

1. Overview

LiquidCortex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI workforce platform.

We understand that your data is valuable and sensitive. Our privacy practices are designed to give you control over your information while enabling powerful AI capabilities.

2. Data Collection

Information You Provide

• Account Information: Name, email address, company name, billing information
• Content: Documents, messages, and data you upload for AI processing
• Communications: Support tickets, feedback, and correspondence with us
• Integration Data: Data from connected third-party services (with your permission)

Information Collected Automatically

• Usage Data: How you interact with our Service, features used, timestamps
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs

3. How We Use Data

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing notifications
• Respond to your requests and provide customer support
• Send important updates about the Service
• Analyze usage patterns to improve our AI employees
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who help us operate (hosting, analytics, payment processing)
• LLM Providers: Content is sent to AI model providers solely for processing (with zero data retention agreements)
• Legal Requirements: When required by law, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Security Measures

We implement enterprise-grade security measures to protect your data:

• Envelope Encryption: Per-user data encryption keys (DEKs) protected by master keys
• Zero Trust Architecture: Continuous verification of all access requests
• TLS 1.3: All data encrypted in transit
• AES-256: Industry-standard encryption at rest
• Access Controls: Role-based access with audit logging
• Regular Audits: Security assessments and penetration testing

6. Data Retention

We retain your data only as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active
• Content: Deleted upon your request or account termination
• Usage Logs: Retained for 90 days for operational purposes
• Billing Records: Retained for 7 years for legal compliance

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (EU/EEA)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Limit how we process your data

CCPA Rights (California)

• Know: What personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: Of the sale of personal information (we do not sell data)
• Non-Discrimination: Equal service regardless of privacy choices

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers from the EU/EEA.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.